POLICIES
BUSINESS POLICY
1. Booking and Reservations:
- Bookings for SparQ Spaces are required to be made in advance and are subject to availability. We offer flexible booking options, including hourly, half-day, and full-day packages.
2. Payments and Deposits:
- A non-refundable deposit is required to secure your booking. The remaining balance must be paid prior to the event date. We accept various payment methods for your convenience.
3. Cancellations and Refunds:
- Cancellations must be made in writing. Refunds are subject to our cancellation policy, which varies depending on the time of cancellation. Please contact us for detailed information.
4. Equipment Use:
- Clients are responsible for the proper use of all equipment provided by SparQ Spaces. Any damage or loss incurred will be the responsibility of the client.
5. Studio Use and Conduct:
- Clients are expected to maintain a professional environment and respect the studio space. No smoking or alcohol consumption is allowed within the premises without prior approval. Any inappropriate behavior may result in termination of the booking without refund.
6. Guest Policy:
- Only authorized guests are allowed in the studio. Unauthorized use of equipment or access to restricted areas is strictly prohibited.
7. Cleaning and Maintenance:
- Clients must leave the studio in the same condition as it was found. Additional cleaning fees may apply if the space requires extra cleaning after your event.
8. Liability and Insurance:
- SparQ Spaces is not liable for any injuries or damages incurred during the use of the studio. Clients are encouraged to have their own event insurance to cover any liability.
9. Force Majeure:
- SparQ Spaces is not responsible for any interruptions or cancellations due to circumstances beyond our control, such as natural disasters or unforeseen events.
PRIVACY POLICY
1. Personal Data We Collect
SparQ Spaces collects personal data from our customers to provide our services efficiently. The following are the types of personal data we collect:
- Name
- Email address
- Telephone number
- Other contact information (e.g., social media handles, business address, etc.)
Please note that we do not store credit card information, as this is handled by our third-party payment processors.
2. Purpose of Collecting Personal Data
We collect personal data for the following reasons:
- To process bookings and manage studio rentals.
- To communicate with customers about their bookings, including confirmations, updates, and other information.
- To send promotional materials and marketing communications, if customers have opted in to receive them.
- To improve our services based on customer feedback and interaction.
3. Duration of Personal Data Storage
SparQ Spaces retains personal data for as long as necessary to fulfill the purposes for which it was collected. Generally, personal data will be stored until the completion of the services, plus a reasonable period for follow-up communication. If you opt into marketing communications, your data will be stored until you request to be removed from our mailing list.
4. Contact Channel for Data Requests
Customers can request to delete, disclose, or update their personal data, or inquire about our privacy policy, by contacting us through the following channels:
- Email: sparqspaces@gmail.com
- Telephone: 063 223 8000
We will respond to requests in a reasonable timeframe and ensure your data is handled according to applicable privacy laws.
5. Entities with Whom We Share Personal Data
SparQ Spaces may share personal data with the following entities, now and in the future:
- Payment processors for handling transactions (without storing credit card information).
- Marketing and communication partners, for sending promotional materials to customers who have opted in.
- Third-party service providers who assist us in delivering our services.
We do not sell personal data to third parties, and all data sharing is conducted in compliance with relevant laws and regulations.
By using our services, you agree to this privacy policy. If you have any questions or concerns, please contact us through the provided channels.
Cancellation and Refund Policy
1. Booking and Reservations:
- Bookings for SparQ Spaces are required to be made in advance and are subject to availability. We offer flexible booking options, including hourly, half-day, and full-day packages.
2. Payments and Deposits:
- A non-refundable deposit is required to secure your booking. The remaining balance must be paid prior to the event date. We accept various payment methods for your convenience.
3. Cancellations and Refunds:
- Cancellations must be made in writing. Refunds are subject to our cancellation policy, which varies depending on the time of cancellation. Please contact us for detailed information.
4. Equipment Use:
- Clients are responsible for the proper use of all equipment provided by SparQ Spaces. Any damage or loss incurred will be the responsibility of the client.
5. Studio Use and Conduct:
- Clients are expected to maintain a professional environment and respect the studio space. No smoking or alcohol consumption is allowed within the premises without prior approval. Any inappropriate behavior may result in termination of the booking without refund.
6. Guest Policy:
- Only authorized guests are allowed in the studio. Unauthorized use of equipment or access to restricted areas is strictly prohibited.
7. Cleaning and Maintenance:
- Clients must leave the studio in the same condition as it was found. Additional cleaning fees may apply if the space requires extra cleaning after your event.
8. Liability and Insurance:
- SparQ Spaces is not liable for any injuries or damages incurred during the use of the studio. Clients are encouraged to have their own event insurance to cover any liability.
9. Force Majeure:
- SparQ Spaces is not responsible for any interruptions or cancellations due to circumstances beyond our control, such as natural disasters or unforeseen events.
10. Privacy Policy:
- SparQ Spaces respects your privacy and will not share personal information without consent. Please review our full privacy policy for details on data handling and protection.
By booking with SparQ Spaces, clients agree to abide by these business policies. For any questions or further information, please contact us.